Frequently Asked Questions
Everything you need to know about your home espresso journey.
How long does shipping take for espresso machines?
Most espresso machines are bench-tested by our technicians and ship within 2-3 business days. Transit time typically ranges from 3-5 business days depending on your location.
What is your return policy for coffee equipment?
We offer a 30-day return policy on most products. Items must be in their original packaging and in like-new condition. Please note that a restocking fee may apply to used espresso machines.
Do you offer technical support for setup?
Yes, every purchase includes lifetime tech support. You can schedule a one-on-one video call with our experts to help you dial in your machine and perfect your first shot.
What kind of warranty comes with my purchase?
All new espresso machines come with a minimum one-year parts and labor warranty. Many of our premium brands offer extended two or three-year warranties.
Do you offer financing options?
We have partnered with Affirm to provide flexible payment plans, allowing you to pay for your dream setup over 3, 6, or 12 months with competitive interest rates.
Is the water in my area safe for my espresso machine?
Water quality is crucial for machine longevity. We recommend using a scale-inhibiting water filter or bottled spring water with a neutral pH to prevent mineral buildup and protect your warranty.