Returns & Exchanges

We want you to love your home espresso setup, which is why we offer a 30-day return window for most products to ensure they meet your brewing standards. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our coffee concierge team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Equipment

  Thoroughly clean and drain all water from your machine, then pack it securely in its original double-box packaging to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location; please note that return shipping costs may be deducted from your refund.

• 4.
  Inspection and Refund

  Once our technicians inspect your return for completeness and functionality, we will process your refund to your original payment method within 5-7 business days.